Patient Chart Unprocessed - Shoes Undelivered

The patient's wife called today and inquired about the shoes and the status of them, as they had recently been mailed out. Further inquiry into the situation revealed that the chart did not get processed in a timely manor. Therefore, the shoes will not be completed and ready for prefitting until approximately 2 weeks from today's date. I have notified Mrs. _______ of this. She was understanding and I was apologetic. It is my intention that once the shoes are received, the patient come into our office for prefitting. If the shoes fit well, we will rush fabrication of the orthosis for him and see him back rapidly