VA Upset

Patient called on the telephone today, requesting to know when his leg is going to be fabricated. Currently on ------, we sent pricing out to VA. In return, we were to wait for a purchase order.Patient has contacted the VA, and they said they were in the process of getting that purchase order, and that they will be in touch with us within the next day or two. I called to confirm this. The secretary's name is -----. She seemed particularly upset that not only our company, but another company, was saying that we were waiting for authorization from the VA. She felt that this terminology only prompted fear and outrage in the veteran because they thought that they were not going to be eligible for,said benefits, and our new terminology is'we are waiting to have the VA process the paperwork for a purchase order which would allow us to go to the next step, and we are not to use "authorization any more" Miss ----- said that, via mail, we will get our purchase order number. I have called back patient and left a message to let him know this to that effect. We will contact him again when it is time to schedule and appointment for him to be seen.